JestBot
JestBot is an AI customer support chatbot platform that ingests custom documentation, captures leads, and escalates to live human agents.
What it does
About JestBot
JestBot provides an AI-powered customer support chatbot designed to answer user inquiries using ingested business documentation. Teams can populate the chatbot knowledge base via raw text, website URLs, and file uploads such as PDF, DOCX, TXT, CSV, and Markdown. In addition to automated responses, JestBot includes pre-chat lead capture forms with optional OTP verification, live human agent escalation based on configurable message thresholds, and transparent retrieval debugging within a test environment.
- Availability:
- launched
- Access:
- freemium
- Format:
- software
- Platform:
- web
Pricing at launch: JestBot offers a free tier without requiring a credit card, alongside Starter (₹799 for 5 bots) and Pro (₹2,499 for 25 bots) paid plans.
Core capabilities
Document Ingestion
Imports content from raw text, web page URLs, and file formats such as PDF, DOCX, TXT, CSV, and Markdown to build the chatbot knowledge base.
Live Agent Escalation
Transfers customer chats to human agents or specific teams after reaching customizable message thresholds.
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