machtask
machtask manages and routes multi-stage back-office requests and team handoffs.
Open productWhat it does
About machtask
machtask is a workflow and request management platform created for operations and back-office teams. It configures required steps, team handoffs, and deadlines to route requests across departments. When a stage concludes, the platform advances work to the next assigned queue with shared context, while enforcing SLA timers aligned to each team's business hours and holidays.
- Availability:
- launched
- Access:
- free trial
- Format:
- software
- Platform:
- web
Pricing at launch: Offers a 3-month free pilot without a credit card, after which plans begin at $99 per month for 10 operators with unlimited free requesters.
Core capabilities
Automatic Queue Routing and Handoffs
Transitions work automatically into the responsible team's queue with context and specific deadlines as soon as a preceding stage finishes.
Business-Hours SLA Tracking
Calculates SLA timelines according to individual team operating hours, holidays, and time zones, holding clocks outside active business hours.
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