Project Helios
An all-in-one customer operating system unifying support, CRM, docs, analytics, and native video huddles.
Open productWhat it does
About Project Helios
Project Helios is an all-in-one customer operating system that unifies support ticketing, CRM, documentation, analytics, and native video huddles within one workspace. Designed to eliminate data synchronization issues across fragmented software stacks, it runs eight operational modules on a single customer record. Workspace data is secured through row-level access controls, multi-tenant isolation, and AES-256-GCM encrypted API keys.
- Availability:
- launched
- Access:
- freemium
- Format:
- software
Pricing at launch: Per-seat pricing starting with a free Starter plan for 1 seat.
Core capabilities
Customer Support Management
Provides comprehensive ticketing functionality including queue management, SLA timers, priority settings, VIP markers, internal team notes, automated ticket creation from emails, and AI draft responses.
Native Audio and Video Huddles
Features built-in audio and video rooms enabling instant video sessions, screen sharing, push-to-talk communication, real-time participant chat, and meeting notes saved directly to customer records.
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